sharkGeist

 
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about sharkGeist

sharkGeist: stay fresh, keep moving!Why does a successful industrial design company get interested in product value development? Why do they concern themselves with jobs and outcomes. What are groks and user profiles. Is segmenting just something for the marketing crowd? Are they nuts when they think that product design and marketing should be sending the same message?

Why do they think Voice of the Customer is more noise than voice? Why do they interest themselves with what users do instead of what they say they want? Why don't they just mind their business and design attractive products?



It started with an question

The idea behind sharkGeist can be summed up with a simple question: How do we insure that we are designing and developing the right products? How do we get the right ideas and how can convert them into successful products?

The answer for us is based on value. In our world of product design and development, this means more specifically, product value. This value has to translate into experiences and features that customers value. The most important way to ensure products and experiences that customers value is to carefully choose the products that get developed.

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By investigating the jobs users are trying to get done with your products, we can develop a system of verifiable and actionable outcomes. Success is measured by the degree in which we help users achieve these intended outcomes. You can't ask a user about a product that doesn't exist. You can ask them about the jobs they need to get done. Which makes more sense?