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Wikinomics

How Mass Collaboration Changes Everthing

2006 Don Tapscott and Anthony D. Williams

The word "wiki" means "quick" in Hawaiian, and here author and think tank CEO Tapscott (The Naked Corporation), along with research director Williams, paint in vibrant colors the quickly changing world of Internet togetherness, also known as mass or global collaboration, and what those changes mean for business and technology. Wikipedia, the online encyclopedia written, compiled, edited and re-edited by "ordinary people" is the most ubiquitous example, and its history makes remarkable reading. But also considered are lesser-known success stories of global collaboration that star Procter & Gamble, BMW, Lego and a host of software and niche companies. 

Methods for exploiting the power of collaborative production are outlined throughout, an alluring compendium of ways to throw open previously guarded intellectual property and to invite in previously unavailable ideas that hide within the populace at large. This clear and meticulously researched primer gives business leaders big leg up on mass collaboration possibilities.

 

By investigating the jobs users are trying to get done with your products, we can develop a system of verifiable and actionable outcomes. Success is measured by the degree in which we help users achieve these intended outcomes. You can't ask a user about a product that doesn't exist. You can ask them about the jobs they need to get done. Which makes more sense?